Refund & Returns Policy

Return Eligibility

A product may generally be eligible for return when it is unopened, unused, in its original sealed condition, and returned within the applicable return period.

Proof of purchase or order information may be required.

Return Window

Eligible products may be returned within 30 days of purchase.

Return requests submitted outside the 30-day period may not be accepted.

Non-Returnable Items

For product-safety reasons, opened dietary supplements are normally non-returnable.

• Opened products
• Used products
• Unsealed products
• Products damaged after delivery by the customer
• Products returned outside the 30-day return window

Damaged or Incorrect Orders

If you receive a damaged product, an incorrect product, or an order that differs from what you purchased, contact Suwanakit customer support.

After verification, Suwanakit may provide an appropriate replacement or refund. Customers should provide their order information and relevant details regarding the issue.

Refund Process

To request a return or refund, contact contact@suwanakit.com.

Please include your name, order number, product involved, reason for the request, and photos where relevant for damaged or incorrect orders.

Do not send a product back until return instructions have been provided.

Refund Processing Time

Approved refunds are generally processed within 5–10 business days after the return or refund request has been approved.

The time required for the refunded amount to appear in your account may also depend on your payment provider.

Exchanges

For damaged or incorrect orders, Suwanakit may offer a replacement where appropriate.

For standard customer-requested returns, availability of an exchange should be confirmed with customer support before shipping anything back.

Return Shipping

For standard returns that are not caused by an error by Suwanakit, the customer is responsible for return shipping.

If a verified return is required because the order was incorrect or damaged on delivery, Suwanakit will be responsible for applicable return shipping.

Cancellation

Orders may be cancelled before they have been fulfilled or shipped.

Once fulfillment or shipment has begun, cancellation may no longer be possible. Contact customer support as quickly as possible if you need to request cancellation.

Contact Information