Privacy Policy

Information Collected

Depending on how you use suwanakit.com, Suwanakit may collect information such as:

• Name
• Email address
• Phone number
• Billing address
• Shipping address
• Order information
• Account information
• Messages submitted through contact forms
• Newsletter subscription information
• Website usage and device information where cookies or analytics tools are enabled

Information is collected only where reasonably necessary to operate the website, process orders, provide customer support, and improve the customer experience.

How Information Is Used

• Process and fulfill orders
• Communicate about orders
• Provide customer service
• Manage customer accounts
• Respond to inquiries
• Process returns and refunds
• Provide order tracking
• Improve website functionality
• Prevent fraud or misuse
• Maintain business and transaction records
• Send marketing or newsletter communications where the customer has chosen to receive them

Orders

When you place an order, information such as your name, contact details, billing information, shipping address, and purchased items may be processed for order confirmation, payment processing, shipping, customer service, returns or refunds, and recordkeeping.

Payments

Payments are processed through payment methods made available at checkout. Payment information may be handled by third-party payment processors.

Suwanakit does not intend to collect or store full payment-card information directly unless required by the payment system being used.

Cookies

The website may use cookies or similar technologies for shopping cart operation, customer login, checkout functionality, website preferences, website security, analytics where enabled, and marketing features where enabled.

See the separate Cookie Policy for additional information.

Analytics

Analytics tools may be used to understand how customers use the website and to improve navigation, performance, and content.

When analytics technologies are used, they may process information such as page visits, browser or device details, referral sources, and website interactions to help us understand site performance and improve the customer experience.

Marketing

Customers may choose to subscribe to Suwanakit email communications. Marketing emails may include product updates, wellness content, new product announcements, and promotional offers.

Customers should be provided with an unsubscribe method in marketing emails.

Third Parties

Information may be shared with third-party service providers only where reasonably necessary to operate the business, including services involved in website hosting, WooCommerce functionality, payment processing, shipping or delivery, email delivery, website security, analytics, and marketing services where enabled.

These third parties may process information according to their own privacy policies.

Data Retention

Suwanakit may retain information for as long as reasonably necessary for order fulfillment, customer service, accounting and business records, fraud prevention, legal or regulatory obligations, and resolving disputes.

Personal information should not be retained longer than reasonably necessary for the purpose for which it was collected.

Customer Rights

Depending on applicable law and location, customers may have rights relating to their personal information, including the ability to request access, correction, deletion, restriction of certain processing, or withdrawal from marketing communications.

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